Main Support Email
General questions, account issues and krikay Help requests send here; Dhaka office's official team checks messages at the start of the work day.
krikay Support and Dhaka Official Contact
If you have questions after 11 PM, krikay Support responds quickly; Dhaka-based assistance, official address and account details in place.
Download krikay App
krikay Contact email address and office
For answers, view the krikay Contact page first; in Bangladesh, questions about bKash, Nagad and Rocket have separate routes, so messages don’t spread.
Most questions from Dhaka are handled by the official team; regarding login and app access, the answers first come from the addresses below, and later a time-based reply list is available.
Official Office Address
After Dhaka's verified location is checked, it is shared; for security, only recognized contact channels are kept publicly.
Location Instructions
If you go to the office, first confirm the map; if the location changes, the support team will notify in advance, so do not go to the wrong place.
Quick Answer Channel
Questions go to the app, email and support inbox; small issues get answers the same day, and detailed issues may take a little longer.
If you have krikay Login Or krikay App Having trouble, first check that page's information; this saves time when contacting support.
Support response time
We designed this time based on 34,457 reviews and the behavior of 83,338 active users, with an average rating of 4.5 and 99.9% uptime, so people quickly look for the channel first.
| Request | Where to Send | General Answer | Note |
|---|---|---|---|
| Login Issue | A few hours | Screenshots help speed things up | |
| Office Address | Support Inbox | Within 1 business day | Dhaka location is verified |
| Install App | krikay Help | A few hours | Also write the APK file name |
| bKash, Nagad, Rocket | Support Desk | Within 1 business day | Matching account name helps |
Dhaka and Chattogram users usually send the first message from the app, so the ticket number isn't lost, and follow-ups are easier.
Other krikay Help channels
If one channel doesn't work, use another; many people in Bangladesh use the app at night, so mobile-first support is the most convenient.
krikay App Support
Opening help from inside the app provides account information quickly; since 2022 this route has been the easiest for new users.
krikay Help Guide
In the short guide, login, account and device setup are together; you can finish in 3 minutes, then start working right away.
If you don't have krikay Download Page Check it out, and if new Register Page This way of contacting often resolves many questions on your own before you proceed.
Official Address and Location Note
People contacting from Mirpur, Banani or Uttara usually check the office location first, considering Dhaka traffic and time, reducing the trouble of wrong visits.
If you operate an account with bKash, Nagad or Rocket, when writing to support, do not mention the transaction type, just describe the problem; this helps the krikay Support team quickly find the correct route.
Final word on krikay Support
The best way is clear messages, correct account name and a brief description; using krikay Contact, krikay Help and krikay App together helps the Dhaka-based team respond quickly.
For Bangladesh users, krikay Support is the most effective solution right now; if krikay Support is needed, write via the official channels above.